General Guidelines for Stain Removal:
1. Remove any loose debris.
2. Blot spills; wiping the area will spread the spill.
3. Flush the area with plain water and mild soap and
rinse several times.
4. Dry the area thoroughly with a soft cloth.
5. Repeat as necessary.
6. If the stain remains, refer to the section in this
guide on stain removal.
7. If the stain persists or for problems that appear too difficult to treat, call your stone care professional, the installer, or restoration specialist.
When discussing care and cleaning procedures with your maintenance staff, there are recommended do’s and don’ts that should always be followed:
Do dust mop floors frequently.
Do clean surfaces with mild detergent or stone soap.
Do thoroughly rinse and dry the surface with clean,
clear water after washing.
Do blot up spills immediately.
Do protect floor surfaces with non-slip mats or area rugs and countertop surfaces with coasters, trivets, or placemats.
Don’t use vinegar, lemon juice, or other cleaners containing acids on marble, limestone, travertine, or onyx surfaces.
Don’t use cleaners that contain acids such as bathroom cleaners, grout cleaners, or tub & tile cleaners.
Don’t use abrasive cleaners such as dry cleansers or soft cleansers.
Don’t mix bleach and ammonia; this combination creates a toxic and lethal gas.
Don’t ever mix chemicals together unless directions specifically, instruct you to do so.
Don’t use vacuum cleaners that are worn. The metal or plastic attachments or the wheels may scratch the stone’s surface.
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